Calculations are not commonly used in message templates but are necessary to apply item conditions (show logic) to message content.
Referencing Case Information For Item Conditions (Show Logic)
This is useful when you would like to use a single message template to send specific information to students based on their case information. To do so, we need to create calculations that will extract that case information and then apply those calculations as an item conditions.
In the video below, we go over how to set up a message template so that it will display different message content based on the Referral Source of a case.
Note: For more information on calculations, please see Calculations 101